WARRANTY
Otto has been crafted from high quality materials and has undergone a rigorous testing process at the completion of manufacturing. Otto should arrive in good condition and proper working order.
All Otto espresso makers that are purchased from Otto espresso pty ltd or from an authorised Otto dealer are covered by the 1-year warranty on parts and labour set out below:
Subject to the exclusions below Otto espresso pty ltd warrants the Otto espresso maker against any defects in materials or workmanship for a period of 1 year from date of first purchase. Purchaser must provide proof of purchase. Any claim under this warranty is limited to the repair or replacement of the Otto espresso maker or the cost of such repair or replacement provided that you notify Otto espresso of any defect or fault as soon as you become aware of that fault or defect. Your statutory rights are unaffected.
The following parts and service repairs are not included in the warranty:
- The black handles and steam knob.
- The head seal.
- Damage or breakage to the coffee jug or handle.
- Snapping or damage to the steam arm or bending of the steam arm assembly.
- Accessories included in the Otto package - latte glasses, tamper, milk jug and silicon mat.
All of the above parts and components are replaceable. Otto espresso will replace parts and service Otto outside the terms of the warranty at a quoted fee.
Invalidation of the warranty
Otto has been designed and manufactured for domestic household use only. Non-domestic household use will void the warranty.
Otto espresso pty ltd does not offer warranty on second hand products. Warranty is only given for use of the Otto in accordance with the enclosed instructions manual.
Warranty does not cover defects caused by accident, improper operation, pest (or other similar) infestation, lack of reasonable care, unauthorized modification, loss of parts, tampering or attempted repair by a person other than Otto espresso or its authorised repairers.
Disclaimer
To the extent permitted by law or statute Otto espresso pty ltd excludes all liability for:
- Any injury damage or loss resulting from failure to operate the Otto espresso maker in accordance with the instruction manual or from other improper use; and
- Any indirect or consequential loss or damage howsoever caused.
Governing Law
The Otto espresso maker is sold under the laws of the state of New South Wales, Australia which laws shall govern any claim or dispute in connection with the Otto espresso maker.
Otto will consider reasonable requests to resolve a claim through alternative dispute resolution procedures such as mediation. In the absence of any dispute resolution procedure that may be agreed between the purchaser and Otto espresso pty ltd as an alternative to litigation, the purchaser consents to the exclusive jurisdiction of the courts exercising authority in New South Wales, Australia.
To obtain service under warranty please contact us at the Otto website at www.ottoespresso.com. The website provides the contact details for Otto authorised service centres.
The website also outlines contact details for the Otto customer service centre. For service under warranty please ensure that:
- You provide proof of purchase.
- Otto coffee maker is suitably packaged for delivery to the service centre.
- You have included all components of Otto from the original purchase.
- You have paid in full for shipping and insurance of Otto to the service centre.
* If Otto is found to be in proper working order by the authorised service centre, you may be charged an administrative fee and delivery and handling costs for returning the product to you.