OTTO has been crafted from high quality materials and has undergone a rigorous testing process at the completion of manufacturing. OTTO should arrive in good condition and proper working order.
All OTTO espresso makers that are purchased from OTTO espresso pty ltd or from an authorised OTTO dealer are covered by the 1-year warranty on parts and labour set out below:
Subject to the exclusions below OTTO espresso pty ltd warrants the OTTO espresso maker against any defects in materials or workmanship for a period of 1 year from date of first purchase. Purchaser must provide proof of purchase. Any claim under this warranty is limited to the repair or replacement of the OTTO espresso maker or the cost of such repair or replacement provided that you notify OTTO espresso of any defect or fault as soon as you become aware of that fault or defect. Your statutory rights are unaffected.
The following parts and service repairs are not included in the warranty:
Invalidation of the warranty;
OTTO has been designed and manufactured for domestic household use only. Non-domestic household use will void the warranty.
OTTO espresso pty ltd does not offer warranty on second hand products. Warranty is only given for use of the OTTO in accordance with the enclosed instructions manual.
Warranty does not cover defects caused by accident, improper operation, pest (or other similar) infestation, lack of reasonable care, unauthorized modification, loss of parts, tampering or attempted repair by a person other than OTTO espresso or its authorised repairers.
To the extent permitted by law or statute OTTO espresso pty ltd excludes all liability for:
The OTTO espresso maker is sold under the laws of the state of New South Wales, Australia which laws shall govern any claim or dispute in connection with the OTTO espresso maker.
OTTO will consider reasonable requests to resolve a claim through alternative dispute resolution procedures such as mediation. In the absence of any dispute resolution procedure that may be agreed between the purchaser and OTTO espresso pty ltd as an alternative to litigation, the purchaser consents to the exclusive jurisdiction of the courts exercising authority in New South Wales, Australia.
To obtain service under warranty please visit the OTTO website at www.OTTOespresso.com. The website provides the contact details for OTTO authorised service centres.
The website also outlines contact details for the OTTO customer service centre. For service under warranty please ensure that: