Who owns the OTTO company?|
OTTO espresso Pty Ltd is the owner and developer of OTTO - A 100% Australian owned and managed business.
How does OTTO work ?
OTTO’s brewing system is completely sealed and is independent of the body. Steam and water will pass freely between the body and brewing system, occasionally exiting between the head, boiler and body. It is normal for water to pass between the body and the boiler at OTTO’s base. This is avoidable by filling the boiler accurately. Click here for more info.
Is OTTO easy to clean ?
Cleaning OTTO's body - lock the group handle and boiler lid into place and place OTTO on a sink top. Use a soft wet soapy cloth to wipe OTTO clean. Rinse under warm water and dry with a tea towel.
Cleaning the group handle - pull the basket from the handle and wash the handle and basket in warm soapy water. Rinse, then dry with a tea towel.
Maintenance of the boiler - the boiler is solid stainless steel and has an electro polished surface. There is no need to empty the boiler when OTTO's in regular use. If you're storing OTTO for any longer than a week we do recommend using a clean absorbent cloth or towel to soak residual water from the boiler and dry the inside surface.
Removing the shower screen - in the front pocket of the OTTO travel case you'll find an alan key. This is provided so you can remove and clean the shower screen in OTTO's head. Fold a tea towel into a soft pad, take OTTO and turn upside down, resting the top of the head on the tea towel. Use the alan key to remove the screw in the shower screen. Gently leaver the black head seal from the inside of the head and remove the seal and shower screen together. Wash the screen in warm soapy water, rinse, then dry with a tea towel. Replace the screen and seal back in to the head and secure with screw, using the alan key to tighten.
Clearing the steam wand nozzle - the nozzle at the bottom of the steam wand will be finger tightened. Simply unscrew the nozzle, wash in warm soapy water, using a narrow poultry pin to clear the hole. Rinse the nozzle with clean water and refit to the steam wand using your fingers to tighten.
This is all the maintenance required at home. Any work required beyond these simple steps will need to be carried out by an OTTO authorized service centre.
Is OTTO environmentally friendly?
OTTO is made with the highest quality materials at the highest international standards. Individual parts and materials have been sourced throughout the world and come from countries such as Germany and Australia. Each OTTO is hand polished and assembled in China prior to international delivery. In each of the processing and manufacturing stages, the strictest world standards have been applied to provide you with the highest quality product.
Yes! OTTO believes in environmental sustainability and has been manufactured with the environment top of mind. Refer to our environmental statement
Where can I buy OTTO?
You can buy here on-line or at a retailer that will be announced shortly.
How much does it cost to have OTTO delivered?
Please refer to our shipping details page.
How heavy is OTTO?
Please refer to OTTO specifications
What size is OTTO?
Please refer to OTTO specifications
When will OTTO be available in my area?
OTTO is available for purchase throughout most of the world via the on-line webstore. OTTO is available at selected retail outlets - If you believe a specific retailer in your area should stock OTTO pass your details. An OTTO sales team member will be in contact shortly.
Does OTTO get Hot?
Yes, there are warnings throughout the DVD, instructional manual and on OTTO, adjacent to the steam assembly: Do not touch OTTO when he is hot, except for the black handles. Do not move OTTO when any of the steel parts are hot. Do not place OTTO in a position where children can touch OTTO.
How does OTTO work?
Download the instruction manual
What Grinder should I use with OTTO?
OTTO produces quality espresso from 'finely ground' coffee beans. As the grind recommended is slighly finer than your traditional espresso grind, we recommend that you ask your barista or coffee appliance retailer for a grinder that can grind coffee close to the consistancy of a Turkish grind.
What Beans should I use with OTTO?
The ideal taste of coffee is very subjective. OTTO recommends that you select a coffee bean to your own liking. Note that the extraction from OTTO is slightly milder than a conventional espresso machine and, ussed correctly, OTTO produces a smooth mild taste. You can change the overall 'taste' of your coffee by adjusting your milk quantity
What do I do if I want to make multiple coffee's from OTTO?
Refer to the instruction manual. You should always let OTTO cool down after each use. Using OTTO immediately after a cycle without cooling will probably produce burnt coffee that will be unpleasant to drink
How should I clean my OTTO?
Refer to the instruction manual for OTTO cleaning tips.
I have ordered my OTTO but have not received it.
After processing your OTTO payment, you would have received two emails, the first saying 'Thank you' and a second with your invoice and delivery instructions. The second email will highlight your delivery tracking number which you can use at www.dhl.com. Please enter this code to track OTTO's progress to your doorstep. If you have not received this email, please check your email spam filter.
I cannot find my tracking number and I still have not received OTTO.
One of our customer service representatives will return to you shortly with your DHL tracking number. Rest assured, all OTTO deliveries include travel insurance, however if there has been a delay with the delivery, please contact a DHL representative (details at www.dhl.com) for a resolution.
What is the warranty guarantee?
This is noted at the back of your instruction manual. For additional information please check our warranty.
What do I do if my OTTO needs a service
A member of our technical service team will contact you shortly to identify any issues with OTTO. After speaking to the service team, if OTTO still needs repair within the warranty period, we will be happy to collect from your address. The full returns policy can be found here.
Where can I buy parts and accessories?
Parts and accessories will be available on the website shortly, in the meantime, please contact a customer service representative for a listing of available parts and accessories.
I am looking at doing a feature/article/blog about OTTO, can I get in touch with someone from OTTO?
Thank you very much for your interest! Please leave your details and Craig Hiron, founder of OTTO will be in contact shortly.